Frequently Asked Questions & Answers

Have Questions? We have answers. Here are some of the questions we get asked on a regular basis. If your question is not answered here, please email us at [email protected]

Question: Do you ship to foreign countries?

We can ship wax patterns to Canada and Australia.  Order need to be emailed to us. Our shopping cart currently  does not work for orders outside the U.S.

To place an order, please email us and include your Name, Address, Postal Code and Country and your Phone number.  along with a list of wax patterns you would like to order.

We will send you an invoice by email. You can make a secure payment on line using the invoice that we send you.

When we receive payment we will process your order and ship your order through the post office.  We will send you the tracking information once your package is shipped.  Most orders can take from 10 to 30 business days for you to receive the order.  We have no control on the time, so please allow sufficient time to receive your order. 

Our email address is [email protected]

Thank you and we look forward to working with you.    

 

Question:  How Do I get a set of your wax pattern Catalogs?

The cost to get a set of ign orders.our four color catalogs is $22.95 which includes Priority Mail Shipping to the U.S.

Please email us at; [email protected] 

Please include  your name and mailing address and phone number. We will send you an invoice you can pay on line. 

Question:  Do you have a minimum order

Our minimum wax pattern order is $25.00 + shipping.

Question:  How long does it take to receive my order?

We ship most orders within 24 hours.  We send tracking information to your email address when your order is shipped. We use USPS, (Post Office) for all shipments. Most orders are received within 3 days after shipping, however We ask you to allow 3-7 Business days for delivery in the U.S from day of shipment. Shipping to Canada and Australia can take from 7 to 20 Business Days for delivery.

Question:  How much do wax patterns cost?

Most of our wax patterns fall into “regular wax pattern category”.

Regular wax patterns are $2.50 each.  There are price breaks at 25 total pieces, 50 total pieces and 100+ total “Regular Wax Patterns”.  The discounts are calculated in your shopping cart when you reach 25, 50 or 100 + pieces.  At 25 total pieces $2.00 each, At 50 total pieces $1.75 each and at 100 + total pieces are  $1.25 each.

Some wax patterns are larger and or more difficult to make. These wax patterns have  stock numbers that end in “Z” or “K” or “CCW”  and are items that do not count towards or receive any quantity discounts.

Items like Complete Alphabet sets, Bracelets, Bails, Sprues, “Series” and some other items are priced separately and do not count towards any “regular wax pattern” discounts.

Question: Can I text or email orders to You?

We know your time is valuable and we want to make ordering as easy as possible.

Returning Customers may email [email protected] or text  orders to 417 368 7592.  We will use existing address and credit card information that we have on file  for you to process your order.  Please list stock number then quantity and make sure you Use the W’s in the stock numbers for all ring patterns.  If you do not have an open account or a current  credit card on file with us, please use the website shopping cart to place orders.  If you would like to be able to text or email future orders you can contact us by email and we will need  your information and keep it on file for later use.  Either way works fine for us, again we know your time is valuable and we want to make ordering as easy as possible.

Question: How is the best way to contact Legacy Designs?

Please email us at:

[email protected]

for all concerns or questions.

Question:  Do you have a certain wax pattern in stock?

All wax patterns are in stock.  We do not substitute. 

Question:  What finger size are the waxes?

The stock finger size varies from mold to mold. Most Ladies rings are size six to eight. Mens rings average between eight and ten for the most part.

Wax patterns are easily sized using a ring mandrel and a wax pen. 

Question: Are the wax patterns safe during shipping?

We make every effort to insure you waxes arrive safely.

If you do not have basic wax working skills, like attaching a sprue or repairing an occasional broken prong or jump ring, please take a class and learn these basic skills before ordering wax patterns. 

Question:  Will my waxes melt during shipping in the hotter summer months?

The wax we use melts at over 150 degrees. Unless your temperature during the summer gets over 150 degrees there should be no need to worry.

Questions: What type of wax are the wax patterns made of?

We use a light green injection wax. It can be sanded and finished. It is easy to work with. You can alter wax patterns easily as long as you have wax working skills using wax pens or other wax working tools. It is not as hard as carving wax, but it can be carved.

Question: Do you make custom wax patterns?

Sorry, No.

Question: Do you sell jewelry tools and supplies?

Sorry, No. If you need a jewelry supply company we highly reccomend Rio Grande Jewelry Supply, 7500 Bluewater Rd NW, Albuquerque, NM 87121. 800-545-6566 https://www.riogrande.com/

Question: Can I return or exchange wax patterns?

Sorry, No.  Please only order wax patterns you need.  

Question: How much will item # weigh in Silver?

Most of the items pictures in our catalogs have the approximate gold weight listed below the stock number in grams.

The silver weight is about 78% of the listed gold weight. When casting you should use extra metal to allow for spruing and a button.

Question: What is the wax conversion to metal?

Multiply the wax weight using the chart below

Wax Weight x’s metal factor = casting weight

10kt Gold 11.6

14kt Gold 13.4

18kt Gold 15.5

24kt Gold 19.32

Sterling Silver 10.4

Pure Silver 10.5

Bronze 8.8

Example Wax Weight = 2 Grams x 13.40 (14kt) = 26.8 grams

Question: What is the conversion from one metal to another?

To calculate Sterling Silver weight to another metal
Sterling Weight x 1.12 = 10kt Gold Weight
Sterling Weight x 1.26 = 14kt Gold Weight
Sterling Weight x 1.50 = 18kt Gold Weight

To calculate 10Kt Gold weight to another metal
10kt Gold Weight x .89 = Sterling Silver Weight
10kt Gold Weight x 1.13 = 14kt Gold Weight
10Kt Gold Weight X 1.34 = 18kt Gold Weight

To calculate 14kt Gold weight to another metal
14kt Gold Weight x .79 = Sterling Silver Weight
14kt Gold Weight x .89 = 10kt Gold Weight
14kt Gold Weight x 1.19 = 18kt Gold Weight

To Calculate 18kt Gold weight to another metal
18kt Gold Weight x .67= Sterling Silver Weight
18kt Gold Weight x .75 = 10kt Gold Weight
18kt Gold Weight x .84 = 14kt Gold Weight

Question: How much extra metal do I use to make a casting?

You will need to use more metal to make a casting than the actual items will weigh to allow for sprues and a button. It is imposible to use the “exact” amount of metal so you need additional metal to insure your casting is complete.

The standard thought is to use two times the amount of metal that you think the casting will weigh. That is a good rule to follow.

Question: I am have problems with my castings, How can I fix the problem?

Please see our casting help page Casting Help

Question: What is the difference in grams and dwt’s?

dwt (pennyweight) and gram weights are both used to weigh metal. 1 Troy oz equals 20 dwt and 1 Troy oz equals 31.1 grams.

So there is about 1 1/2 grams to a dwt. Both are common units of measure for weighing precious metals.

Question: Do you ship outside the U.S.?

We ship orders to Canada and Australia.

Question: Do you have a showroom, or can I stop by and pick up wax patterns?

We are mail order only. We do not have a showroom.

If you can’t find the answer that you need, please email us your question to: [email protected]

 

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